FKAA Closing Customer Service Offices to Public.
In response to the CDC’s guidance to implement social distancing to slow the spread of Coronavirus Disease 2019 (COVID-19) and in an effort to protect
employees and customers, the Florida Keys Aqueduct Authority (Authority) will be suspending in-person services at its three customer service offices
effective Monday, March 23, 2020. For the full press release click here The majority of Authority services are available online, click the
here to go to our resources page. Click here to view all the ways you can manage your account without coming into the office.
Delivering Quality Water to Paradise
The FKAA is the water service provider for the Florida Keys, supplying potable water to all residents while providing
reclaimed water and wastewater services in select areas.
Our team of talented professionals work 24 hours a day, every day, to deliver safe, reliable, refreshing water for the
residents and visitors to the Florida Keys in the most cost-effective manner. Our dedication to our customers is reflected
in our extensive water quality protection program, our water supply planning, our commitment to conserving our precious natural
resources and our superior customer service.
Million Gallons Daily
Customers
Pumping Stations
Miles of pipe
Aquifer wells
Bridge Crossings
Million Gallons Storage
Wastewater Plants
Delivering quality water to paradise
Ensuring wastewater is handled safely and cleanly
Recycling valuable water resources
Please do not send financial information such as credit card or banking numbers. Your account information can be managed through our secure Pay My Bill system or by contacting Customer Service at 305-296-2454.
Corporate Headquarters
1100 Kennedy Dr
Key West, FL. 33040
Public Records Requests
Requests for public records made in accordance with FS 119.011(1) may be made by contacting Elka Garcia at egarcia@fkaa.com.
Electronic Form
